Medical Non-Emergency Patient Transport
from Kent — Fixed Price
Travelling to a hospital appointment, GP visit, dialysis session, or scan shouldn’t mean rushing, worrying about parking, or relying on a driver who’s watching the clock. Kent Airport Taxi offers comfortable, unhurried, private transport for patients who are able to travel by car or taxi but want a calmer, more patient experience than a standard ride — with a driver who waits, helps you to the door, and treats appointment times as sacred.
Please note: this is a private hire taxi service, not an NHS or clinical transport service. If your medical condition means you need transport that has been clinically assessed and arranged through the NHS — for example transport involving trained ambulance care staff, stretcher capability, or medical equipment on board — please contact your GP, hospital, or the NHS Non-Emergency Patient Transport Service (NEPTS) directly. This page is for patients who are medically fit to travel by private car, but who want extra patience, punctuality, and door-to-door support along the way.
- Punctual, pre-booked pickups built around your appointment time
- Patient, unhurried drivers — no rushing, no clock-watching
- Help to and from the door, with bags and mobility aids
- Fixed price on request — no surprises, no meter
What This Service Is — and Isn’t
We want to be completely upfront about what we offer, because getting this right matters when you’re arranging transport for a medical appointment.
What we are: A private hire taxi service offering a more considerate, patient version of a standard taxi journey. Our drivers are briefed to arrive early, wait without complaint, help passengers to and from the vehicle, and treat every appointment time as fixed and important. If your journey needs a wheelchair-accessible vehicle, please confirm this with us directly when booking — we’ll be honest with you about what we can and can’t accommodate for your specific journey.
What we are not: We are not the NHS Non-Emergency Patient Transport Service (NEPTS), and we are not NHS-funded. We do not employ medically trained ambulance care staff, we do not carry medical equipment, we cannot provide stretcher transport, and we do not carry out medical eligibility assessments — that is a clinical decision made by the NHS, not something a taxi company is able or qualified to do.
Who should use NHS NEPTS instead: If you have a medical condition that means you need clinical support, monitoring, or equipment during transport — or if you’re not sure whether you’re eligible for free NHS transport — please speak to your GP surgery or the hospital department handling your appointment. They’ll be able to assess your eligibility and arrange NEPTS if it’s appropriate. NHS trusts are clear that NEPTS should not be seen as an alternative to a taxi, and equally, a taxi service like ours should never be seen as an alternative to NEPTS for patients who need it.
Who this service is for: Patients who are medically fit to travel independently by private car, but who — because of age, anxiety, mobility, fatigue, or simply the stress of appointments — would benefit from a driver who is patient, reliable, and willing to wait.
Pricing
| Journey Type | Price |
|---|---|
| Single appointment (one-way) | Fixed price on request |
| Return journey with waiting | Fixed price on request |
| Recurring appointment package (e.g. dialysis, chemotherapy) | Fixed price on request |
| Additional waiting time beyond agreed period | Fixed price on request |
Every quote is confirmed with you before the journey — no meters, no surprise charges, no hidden waiting fees.
What to Expect
- Book ahead. Let us know your appointment time, location, and any specific needs (mobility aid, wheelchair-accessible vehicle, family member travelling with you) as early as possible.
- We build in a buffer. Drivers aim to arrive with time to spare, so you’re never rushing into an appointment.
- We wait during your appointment. Whether it’s 20 minutes or two hours, your driver waits — no need to arrange a separate return trip or worry about being stranded.
- Help to the door. Your driver will assist you from the vehicle into the building, and back again afterwards.
- Unhurried pace throughout. No rushing you into or out of the car — the journey moves at your pace.
Why Choose Us
Punctual for Appointment Times
We understand that missing a hospital slot can mean weeks of delay. Our drivers plan routes and departure times around your specific appointment, not the other way round.
Patient and Unhurried
No clock-watching, no impatience. Our drivers are briefed to move at whatever pace is comfortable for you.
Waiting Time Included
Appointments overrun. Rather than leaving you to sort out a return journey, your driver waits nearby and is ready when you are.
Help with Mobility Aids and Bags
Drivers assist with walking frames, bags, and other everyday mobility aids as part of the service. (We do not provide medical equipment or clinical support — please confirm any specific accessibility requirements with us before booking so we can arrange the right vehicle.)
Regular and Recurring Appointments Welcome
For patients attending dialysis, chemotherapy, physiotherapy, or other repeat appointments, we can arrange recurring bookings with the same driver where possible, so you’re not explaining your needs from scratch each time.
Family Peace of Mind
For families who can’t always attend appointments themselves, knowing a patient, reliable driver is handling the journey — with waiting and door-to-door help included — offers real reassurance.
How We Compare
| Kent Airport Taxi | NHS NEPTS | Standard Taxi App | Driving Yourself / Family Lift | |
|---|---|---|---|---|
| Cost | Fixed price on request | Free, if medically eligible | Metered / surge pricing | Fuel, parking, and your time |
| Eligibility | Open to anyone able to travel by private car | Requires NHS clinical eligibility assessment | Open to anyone | N/A |
| Medical/clinical support | None — private hire only | Trained ambulance care staff where required | None | None |
| Waiting during appointment | Included, by arrangement | Depends on service and eligibility | Not typically included | Depends on availability |
| Booking in advance | Yes, recommended | Yes, required with lead time | Often on-demand | N/A |
| Best suited for | Patients who can travel independently but want a calmer, patient experience | Patients whose condition requires clinically assessed, equipped transport | One-off journeys, no waiting needed | Patients with a willing, available driver |
If you’re unsure which option is right for your situation, your GP surgery or hospital transport team can advise on NHS eligibility. We’re always happy to talk through whether our service is the right fit for your journey.
What Passengers Say
We’re proud of the standard we hold ourselves to on every journey — fixed prices honoured, and drivers who show up on time. As we build our public review presence, genuine passenger feedback will appear here directly from source.
Frequently Asked Questions
Is this the same as NHS patient transport?
No. We are a private hire taxi service, not the NHS Non-Emergency Patient Transport Service (NEPTS). We are not NHS-funded, we don’t carry out medical eligibility assessments, and our drivers are not medically trained. If you need clinically assessed transport, please contact your GP or hospital about NEPTS.
Who is this service for?
Patients who are medically fit to travel by private car or taxi, but who want a more patient, punctual, and considerate journey than a standard taxi — for example, older patients, those feeling anxious about an appointment, or anyone who values a driver willing to wait.
Do you provide wheelchair-accessible vehicles?
This depends on availability at the time of booking — please confirm your specific requirements with us directly when you book so we can arrange the right vehicle for your journey. We’d rather be upfront about this than assume we can meet a need we haven’t confirmed.
Will the driver wait during my appointment?
Yes, by arrangement. Let us know roughly how long your appointment is expected to take when you book, and your driver will wait nearby and be ready when you’re finished.
Can I book regular/recurring appointment transport?
Yes. For patients with repeat appointments — dialysis, chemotherapy, physiotherapy, and similar — we can arrange recurring bookings, often with the same driver, so you don’t need to re-explain your needs each time.
How much does it cost?
Fixed price on request. We confirm your quote before the journey so there are no surprises — no meters and no hidden waiting charges.
How far in advance should I book?
As early as possible, ideally as soon as you have your appointment confirmed. This helps us guarantee availability and plan around your specific appointment time.
Can a family member or carer travel with me?
Yes, in most cases. Let us know when booking so we can confirm vehicle space and arrange accordingly.
Do you charge extra for waiting time?
Waiting time is factored into your fixed price quote when you book. Let us know your expected appointment length so we can quote accurately.
What if my appointment runs late or is rescheduled?
Let your driver or our booking team know as soon as you’re aware. We’ll do our best to accommodate delays; for rescheduled appointments, just get in touch to rebook.
Book Patient, Punctual Transport
for Your Next Appointment
Whether it’s a one-off hospital visit or a recurring appointment, our drivers are ready to get you there on time, wait as long as you need, and help you every step of the way.
Kent Airport Taxi is a private hire operator and is not affiliated with, funded by, or a substitute for the NHS Non-Emergency Patient Transport Service (NEPTS). If you require clinically assessed medical transport, please contact your GP, hospital, or the NHS directly.